Family Services Administrative Assistant
Position Description
 

Working from one of our Family Service Centers, the Family Services Administrative Assistant supports the daily operations of the Family Services Department by answering phones and emails, welcoming visitors, assisting staff with administrative tasks, maintaining records, and providing overall office support.

Successful candidates will demonstrate CCA's values, maintain a high level of professionalism, and contribute to a positive, service-focused experience for families, students, and staff.

The Family Services Administrative Assistant will be responsible for the successful completion of the following tasks: 

• Provide excellent customer service to CCA families and staff
• Assist families with questions via phone, chat, and email
• Secure venues for Family Services events and field trips across the state
• Maintain accurate master events calendar for field trips, career exploration events, spring formals, and other Family Services programs
• Schedule and manage RSVPs for Family Services programs and initiatives
• Assist field trip coordinators with field trip registrations and email reminders
• Maintain the field trip payment site, including posting trips and running/distributing payment reports
• Maintain staff sign-ups for field trips and track participation requirements
• Coordinate staff travel for Family Services programs and initiatives
• Maintain databases of venues and contracts
• Develop, administer, and analyze surveys for staff and families
• Other duties as assigned by the Family Services Leadership Team

 
Competencies

• Customer-focused approach with a high degree of flexibility
• Excellent communication skills, both written and verbal
• Demonstrated ability to work efficiently in a fast-paced team environment
• Good interpersonal skills and strong attention to detail
• Proficiency with Microsoft Office applications and web-based systems
• High degree of flexibility, including the ability to work occasional extended or flexible hours during peak periods
• Willingness to travel to support events

 

Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as laptops, phones, IPADs, and MIFI.

 
Physical Demands
This is largely a sedentary role. Requires the ability to lift, squat, sit, bend, or stand as necessary.  Ability to travel to other sites/locations as needed.
 
 Position Type

• Full-time
• Non-Exempt
• Hourly

 
Travel

• Travel may be required for this position. 

 
Required Education and Experience

• High School Diploma
• 2 years of relevant work experience

 
Preferred Education and Experience

• 5 years of relevant work experience
• Associate’s or Bachelor’s Degree Preferred
• Previous experience with Title I programs
• Prior meeting planning 

 
Additional Eligibility Qualifications

• Valid PA Driver's License
• Appropriate Automobile Insurance Coverage
• Must be able to commute to a Family Service Center regardless of commute  complexity.
• Candidates must reside within the Commonwealth of Pennsylvania. 

 
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.