Case Manager - Social Work
Position Summary
Working from the Capital Campus Family Service Center in Harrisburg, the Case Manager is a trained mental health professional who assists with mental health concerns, behavioral concerns, positive behavioral support, and related academic and classroom support for CCA students. The Case Manager consults with teachers, administrators, and caretakers to support the social-emotional learning and well-being of all CCA students, individual or in a group. This person is a trusted point of contact between students, families, teachers, and school staff to help students succeed academically and socially.
In order to be successful in any role at CCA, employee must carry out all responsibilities in such a way that demonstrates and models the values of CCA, abides by all standards and behaves in a professional and engaged manner at all times.
Core Responsibilities
- Serve as a resource to CCA administrators, counselors, teachers, and other social and health services staff regarding students and to assist in monitoring student achievement and the social-emotional well-being of students.
- Create and conduct student assessments (intake); implement case management services; collaborate with school staff to develop interventions for students and develops individualized service plans.
- Interprets and provides guidance on student needs including attendance, personal and family matters, academics, policies and laws and recordkeeping requirements relating to students.
- Work with students/families to cope with disabilities, trauma, and other behavior concerns.
- Lead the Student Assistance Program team and assist as needed for students with mental health and substance use disorder issues.
- Monitor student and family progress and status and make visits to residences (including facilities and temporary housing) to assess the family environment as needed.
- Assist with CCA student attendance and engagement concerns, including participation in school attendance improvement conferences, home visits, and other truancy mitigation and engagement supports.
- Be assigned as or work with the school’s assigned Homeless Liaison to support the needs of families experiencing homelessness. Serves as a liaison between schools and agencies and facilities such as homeless shelters, social services, court services, and the police department to coordinate assistance for homeless students.
- Assist counselors, administrators, and teachers in creation and implementation of multi-tiered systems of support and behavior intervention plans
- Assist counselors with conflict resolution, behavior management, and targeted small support groups.
- Provide mentoring support to students in collaboration with other CCA staff.
- Assist families in getting the internal or external supports, as needed. Provides families with information related to the needs of their child and acts as a resource to parents/guardians by providing family support activities and communicating about available services.
- Assist CCA school counselors in providing emotional and social support to students.
- Work with truancy team members to:
- Identify students/families who are truant and provide interventions to students who are chronically absent or exhibiting signs of school avoidance and/or not attending school due to serious emotional, familial, psychological, mental and other environmental issues or traumas.
- Develop community partnerships with county truancy programs.
- Connect families with local resources and truancy prevention programs.
- Function as student/family advocates for homelessness, trauma, truancy, and other needs
- Support in referrals to health, dental, vision, hearing, mental health, housing, and other appropriate services.
- Maintain local agency list and contact information
- Actively communicate with Business office and Federal Programs Manager to discuss funding options.
- Maintains current knowledge of all legal requirements for providing services to students identified through professional development and review of updates and information provided through the state and federal Departments of Education. Monitors compliance with all laws, regulations, guidelines, school policy and procedures.
- Provide staff professional learning and professional development by conducting training on laws and issues relating to the student population and recommended strategies for supporting the needs of these students.
- Other duties as assigned.
Competencies
- Excellent verbal and written communication skills
- Ability to work with students, professionals and parents/guardians on a flexible schedule
- Superior problem-solving skills
- Ability to work effectively both with and without supervision
- Highly detail-oriented and analytical
- Strong technology skills (especially with Microsoft OS and MS Office programs)
- Collaboration Skills
- Flexibility
- Demonstrated ability to work well in fast paced environment with a team player track record
- Ability to work remotely, if necessary
- Customer focused approach with a high degree of flexibility
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
This is largely a sedentary role. Requires the ability to lift, squat, sit, bend or stand as necessary. Ability to travel to other sites/locations as needed.
Position Type
Travel
- Travel may be required for this position.
Required Education and Experience
- Bachelor’s degree in related field
- Minimum of 2 years of relevant work experience
Preferred Education and Experience
- Master’s Degree
- Licensed Social Worker (LSW) or Licensed Clinical Social Worker (LCSW) in Pennsylvania
- Minimum 5 years of relevant work experience preferred
- Bilingual
Additional Eligibility Qualifications
- Valid PA Driver's License
- Appropriate Automobile Insurance Coverage
- Must be able to commute to a Family Service Center regardless of commute complexity.
- Candidates must reside within the Commonwealth of Pennsylvania.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.